This record is a testimonial to customers’ faith in the bank’s ATM/CDM network, to provide them the best in class 24-hour operative convenient banking services. Having a fully operational ATM/CDM network with over 930 machines covering the entire country, BOC has provided customers utmost convenience and easy access to cash for their immediate cash requirements during Avurudu.
Through the bank’s ATM network alone BOC has dispensed over Rs. 36 billion in the 13-day period between 1 to 13 April, which is the highest amount dispensed through the BOC ATM network.
The bank has installed over 160 Cash Deposit Machines (CDMs) covering every strategic point throughout the country, enabling BOC customers to deposit money into their accounts in real-time 24 hours a day.
The accepted highest amount recorded at these CDMs is over Rs. 18 b in cash during the same period. The highest amount in transactions made on the ATM network was recorded on 10 and 11 April which was over Rs. 4.8 b and Rs. 4.3 b respectively. During this period deposits that were made to the bank’s CDM network were over Rs. 2 b and Rs. 1.9 b respectively. The total number of ATM and CDM transactions were recorded as 3.6 million during the 13-day period.
The BOC ATM/CDM network of more than 930 machines covers every hotspot in the country and this has led to the increase in usage of these service points among general public. The bank is currently in the process of expanding its digital customer touch points strategically.
As the latest addition to this chain, BOC-DIGI is a sophisticated self-serving customer service centre that includes ATMs, CDMs account opening, and bill payment kiosks. So far the pilot BOC-DIGI in Kandy City Centre has created quite a buzz within the city and records an impressive number of transactions every day, which shows the customer confidence gained within the short period since its opening.
Apart from the benefit of the cash withdrawal facility from the ATM, through the CDM customers can instantly deposit cash straight into their BOC account that gets credited in real time without an additional charge.
Unlike many cash deposit machines which require money to be fed into the machine note by note or be inserted into an envelope, this machine allows customers to place a total bundle of 200 notes in a mix of any denomination in a single transaction. This machine also accepts ‘cardless’ deposits made using ATM cards or fund transfers made by simply keying debit account and the credit account numbers as per instructions displayed on the CDM’s graphic screen.
Stretching the convenience of 24-hour banking to every nook and corner of the country, as a part of digital transformation, the Bank of Ceylon has become the largest single network connected to the LankaPay common ATM platform in the country with over 770 of BOC’s own ATMs.