Stressing on the need for better management of systems and processes at the Katunayake Bandaranaike International Airport, Sri Lanka Association of Inbound Tour Operators (SLAITO) President Harith Perera said Sri Lanka should move faster in adopting automated immigration systems.
“It is a widely-held perception among all our industry stakeholders that BIA should be managed more efficiently, minimising delays and waiting times. Delays during the immigration process at the entry point is a major concern on the part of tourists arriving here. The best way to address this is to move faster on automation,” Perera said, adding that many countries had already taken this path to expedite their immigration processes.
He added that manual immigration systems were fast becoming obsolete in the global context.
“Without thinking of employing more people to man the immigration desks at our international airports, we must employ more machines. This should be complemented with a comprehensive border security system, like in Australia and Canada. In some countries, even Customs operations have been incorporated into their border management systems,” he added.
The SLAITO Chairman said infrastructure developments of this sort would “immensely benefit” the country’s tourism industry, which was on an ambitious three-year mission to double its revenue and employment generation.
He pointed out that the airport and aviation sector of Sri Lanka must adopt a strategic plan – a roadmap similar to the three-year Tourism Strategic Plan (TSP 2017-2020) endorsed by the Cabinet – with a clear vision to develop its infrastructure.
“In addition to automation of immigration, this must also address issues like poor traffic management at the arrival and departure terminals of the BIA and outline action items to develop the airport and aviation sector, allowing it to meet the demands of our industries,” he explained.